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WeSolve Loans Casegoods to Keep Hotel Renovation Project on Track

A true JLL Synergy Partner, WeSolve make it happen.

The Client

JLL is a professional firm specializing in commercial real estate services.

Project Summary

Solve a major challenge for a valued customer on a project for which we were not initially engaged.

Female hand opening hotel room, selective focus

The Challenge

JLL was overseeing a guest room renovation project at the Atlanta Marriott Marquis. Due to manufacturer circumstances, the delivery of new casegoods for 88 rooms (headboards, desks, dressers and nightstands) was delayed by two months with very short notice – in fact, after the current furniture had been removed and liquidated. JLL needed replacement furniture immediately or the hotel would face significant losses due to unsold rooms over an extended period of time.

The Solution

Since we had recently supported a similar hotel renovation project for JLL in another part of the U.S., the firm contacted us to see if we could help resolve this problem in Atlanta. At the time, we had surplus furniture from that project stored in an Orlando warehouse, so we immediately agreed to loan these casegoods to JLL at no charge for as long as they needed until the manufacturer’s shipment arrived.

  • Successful collaboration between JLL and WeSolve on past projects made it easier to quickly devise a workable solution
  • WeSolve facilitated the transport of the replacement/loaner casegoods to the site
  • WeSolve sourced and managed the additional installation labor needed for the 88 rooms – which enabled the current on-site staff to focus on completing the main project on time.

“WeSolve demonstrated what it means to have deep relationships with Synergy Partners. They responded quickly and efficiently to assist JLL in delivering extra value to their client. I was most impressed with the ‘how do we make this happen’ attitude based upon the efforts demonstrated on our project.”

–Senior Vice President Project and Development Services Jones Lang LaSalle

As soon as our team received the RFP for this assignment, we identified a group of 30 moving and storage companies in those locations and confirmed each one’s availability. When we received the go-ahead from JLL, our providers were prepared to act. We re-confirmed the assignment and the client’s exact time frame with each provider. Over a 36-hour period, they:

  • Delivered packing materials to each employee
  • Picked up the sealed boxes
  • Delivered the items to the new location

WeSolve’s team closely monitored this activity, staying in contact with each provider until they could confirm the work was completed in each location.

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